Email Support Executive

Skyquest Express wants to bring on an Email Support Executive for its Jodhpur team. The pay goes up to ₹40,000/month. 2 candidates will be hired for this role.

Employer’s description

Manage Customer Interactions Via Chat Or Email, Resolving Queries Effectively. Provide Accurate Information, Troubleshoot Issues, And Ensure Customer Satisfaction. Document All Interactions And Escalate Unresolved Issues To The Appropriate Teams. More Than 2 Years Experience Compulsory.

Day-to-day work

Here is what a typical day looks like:

• Identify upsell opportunities where relevant
• You will escalate complex cases to the right team within the SLA.
• Handle inbound and outbound customer calls, chats or emails
• You'll follow call scripts and update customers on ticket status.

What we are looking for

• 2+ years of experience in a similar role
• 12th Pass or equivalent
• Good knowledge of Complaint handling, CRM tools, Hindi and English and Active listening
• Female Only
• Basic English
• More Than 2 Years Experience Compulsory.
• A customer-first, patient attitude

Salary

Salary: ₹30,000 – ₹40,000 per month, based on skills and experience.

Quick facts

• Job location: Jodhpur, Rajasthan
• Work mode: Office-based
• Job type: Full time
• Timings: 9:30 AM - 6:30 PM | Monday to Saturday
• Openings: 2
• Interview timings: 11:00 AM - 4:00 PM | Monday to Saturday

Ready to start? Upload your resume and apply to Skyquest Express today.