Telcaller

Skytech Aviation wants to bring on a Telcaller for its Aliganj, Lucknow team. Salary is up to ₹16,000/month. The team is filling 2 vacancies.

Employer’s description

Make Or Receive Calls To Assist Customers With Inquiries, Complaints, Or Purchases. Maintain Detailed Records Of Interactions And Escalate Unresolved Issues. Deliver Excellent Customer Service While Meeting Performance Metrics. 1 - 2 Years Experience Compulsory. | Type : Domestic, Inbound, Outbound | Marketing

What the job involves

As a Telcaller, your work will include:

• Escalate complex cases to the right team within the SLA
• Identify upsell opportunities where relevant
• You will handle inbound and outbound customer calls, chats or emails.
• Follow call scripts and update customers on ticket status

Salary and benefits

Compensation: ₹12,000 – ₹16,000 per month.

Requirements

• 1–2 years of relevant experience
• 12th Pass or equivalent
• Good knowledge of Domestic, Inbound, Marketing and Outbound
• Basic English
• 1 - 2 Years Experience Compulsory.
• Type: Domestic, Inbound, Outbound
• Marketing
• A patient, calm under pressure attitude

Position details

• Job location: Aliganj, Lucknow, Uttar Pradesh
• Work type: Work from office
• Shift: 9:30 AM - 6:30 PM | Monday to Saturday
• Job type: Full time
• Vacancies: 2
• Interview: 11:00 AM - 4:00 PM | Monday to Saturday

Click Apply to send your profile to Skytech Aviation. It takes less than a minute.