Customer Care Officer

Slanz Communication is hiring a Customer Care Officer in Agalakote, Tumkur. The pay goes up to ₹12,000/month. 2 candidates will be hired for this role.

In the employer’s words

Make Or Receive Calls To Assist Customers With Inquiries, Complaints, Or Purchases. Maintain Detailed Records Of Interactions And Escalate Unresolved Issues. Deliver Excellent Customer Service While Meeting Performance Metrics. 1 - 2 Years Experience Compulsory.

Requirements

• 1–2 years of relevant experience
• 12th Pass or equivalent
• Good knowledge of Active listening, Verbal communication, Hindi and English and CRM tools
• Female Only
• Good English
• 1 - 2 Years Experience Compulsory.
• You are calm under pressure and patient

Salary

Salary: ₹12,000 per month, based on skills and experience.

Your responsibilities

Your main tasks will be to:

• You'll escalate complex cases to the right team within the SLA.
• Meet quality, call-handling and satisfaction targets
• Log every interaction and its outcome in the support system
• You will identify upsell opportunities where relevant.
• Follow call scripts and update customers on ticket status
• Resolve queries and complaints with patience and accuracy.

Position details

• Job location: Agalakote, Tumkur, Karnataka
• Employment type: Full time
• Timings: 9:30 AM - 6:30 PM | Monday to Saturday
• Interview: 11:00 AM - 4:00 PM | Monday to Saturday
• Work mode: On-site
• Openings: 2

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