Telecaller

Sm Associates wants to bring on a Telecaller for its Ondipudur, Coimbatore team. 2 candidates will be hired for this role. Great for first-time job seekers. Salary is up to ₹18,000/month.

Employer’s description

Make Or Receive Calls To Assist Customers With Inquiries, Complaints, Or Purchases. Maintain Detailed Records Of Interactions And Escalate Unresolved Issues. Deliver Excellent Customer Service While Meeting Performance Metrics.

Your responsibilities

• Follow call scripts and update customers on ticket status
• Identify upsell opportunities where relevant
• You'll resolve queries and complaints with patience and accuracy.
• Escalate complex cases to the right team within the SLA
• Log every interaction and its outcome in the support system
• Handle inbound and outbound customer calls, chats or emails

What you get

You will be paid ₹15,000 – ₹18,000 per month.

Skills and qualifications

• Ideal for freshers starting their career
• Minimum qualification: Graduate
• Good knowledge of Active listening, CRM tools, Complaint handling and Verbal communication
• No English required
• Freshers can apply
• A calm under pressure, patient attitude

Job at a glance

• Work location: Ondipudur, Coimbatore, Tamil Nadu
• Interview timings: 11:00 AM - 4:00 PM | Monday to Saturday
• Vacancies: 2
• Work type: Work from office
• Job type: Full time
• Working hours: 9:30 AM - 6:30 PM | Monday to Saturday

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