Process Coordinator

Sm Fiber Links wants to bring on a Process Coordinator for its Mehdipatnam, Hyderabad team. Salary is up to ₹15,000/month. Freshers can apply.

Note from the employer

Process Coordinator.

What you get

You will be paid ₹14,000 – ₹15,000 per month.

What you will do

• Follow call scripts and update customers on ticket status
• You will handle inbound and outbound customer calls, chats or emails.
• Meet quality, call-handling and satisfaction targets
• Escalate complex cases to the right team within the SLA
• Log every interaction and its outcome in the support system

Eligibility

• Freshers are welcome to apply
• Minimum qualification: 12th Pass
• Good knowledge of Complaint handling, Verbal communication, CRM tools and Active listening
• Basic English
• Freshers can apply
• Someone polite and calm under pressure

Job at a glance

• Job location: Mehdipatnam, Hyderabad, Telangana
• Work mode: Office-based
• Working hours: 10:00 am - 6:00pm | Monday to Saturday
• Vacancies: 1
• Employment type: Full time
• Interview timings: 11:00 am - 2:00pm | Monday to Saturday

Ready to start? Upload your resume and apply to Sm Fiber Links today.