Telecaller Manager

Sm Services wants to bring on a Telecaller Manager for its Kondhwa, Pune team. You can earn up to ₹60,000/month. There are 2 open positions.

In the employer’s words

*Key Responsibilitiesmanage And Supervise Daily Activities Of The Telecalling Team *Set Sales Targets And Monitor Team Performancetrain, Coach, And Motivate Telecallers To Improve Productivity *Develop And Implement Calling Strategies And Scripts *Handle Escalated Customer Queries Or Complaints *Monitor Calls And Provide Feedback For Quality Imp. More Than 2 Years Experience Compulsory. | Type : Outbound, Domestic | Languages : English, Hindi, Marathi

Pay and perks

The salary for this role is ₹35,000 – ₹60,000 per month.

Key responsibilities

• Handle inbound and outbound customer calls, chats or emails
• Follow call scripts and update customers on ticket status
• You will meet quality, call-handling and satisfaction targets.
• You'll escalate complex cases to the right team within the SLA.

Requirements

• 2+ years of experience in a similar role
• Graduate or equivalent
• Good knowledge of Domestic, English, Hindi, Marathi and Outbound
• Female Only
• Basic English
• More Than 2 Years Experience Compulsory.
• Type: Outbound, Domestic
• Languages: English, Hindi, Marathi
• You are patient and customer-first

Job details

• Location: Kondhwa, Pune, Maharashtra
• Employment type: Full time
• Work type: Office-based
• Vacancies: 2
• Timings: 9:30 AM - 6:30 PM | Monday to Saturday
• Interview: 11:00 AM - 4:00 PM | Monday to Saturday

Ready to start? Upload your resume and apply to Sm Services today.