Customer Service Manager

Join Smaalt as a Customer Service Manager in Andheri East, Mumbai. Salary is up to ₹40,000/month.

Employer’s description

Lead And Motivate Teams To Achieve Operational Targets And Objectives. Manage Workflows, Assign Tasks, And Ensure Quality Standards Are Maintained. Analyze Performance Metrics And Implement Strategies To Improve Productivity. More Than 2 Years Experience Compulsory.

What you will do

• You will identify upsell opportunities where relevant.
• You'll escalate complex cases to the right team within the SLA.
• Meet quality, call-handling and satisfaction targets
• You will log every interaction and its outcome in the support system.

Salary and benefits

Compensation: ₹35,000 – ₹40,000 per month.

Requirements

• At least 2 years of relevant experience
• Education: 12th Pass
• Skills: Complaint handling, Hindi and English, Typing speed, CRM tools
• Basic English
• More Than 2 Years Experience Compulsory.

Job at a glance

• Location: Andheri East, Mumbai, Maharashtra
• Timings: 9:30 AM - 6:30 PM | Monday to Saturday
• Interview timings: 11:00 AM - 4:00 PM | Monday to Saturday
• Work type: On-site
• Openings: 1
• Employment type: Full time

Apply today and take the next step in your career with Smaalt.