Telecaller

Join Smart Market Place as a Telecaller in Banashankari, Bengaluru. Freshers can apply. Salary is up to ₹30,000/month.

Employer’s description

Make Or Receive Calls To Assist Customers With Inquiries, Complaints, Or Purchases. Maintain Detailed Records Of Interactions And Escalate Unresolved Issues. Deliver Excellent Customer Service While Meeting Performance Metrics.

Key responsibilities

• Identify upsell opportunities where relevant
• Handle inbound and outbound customer calls, chats or emails
• You will escalate complex cases to the right team within the SLA.
• Log every interaction and its outcome in the support system.
• Meet quality, call-handling and satisfaction targets
• You'll follow call scripts and update customers on ticket status.

Skills and qualifications

• Ideal for freshers starting their career
• Minimum qualification: 12th Pass
• Good knowledge of Complaint handling, Hindi and English, CRM tools and Typing speed
• Basic English
• Freshers can apply

Salary

Salary: ₹15,000 – ₹30,000 per month, based on skills and experience.

Quick facts

• Work location: Banashankari, Bengaluru, Karnataka
• Working hours: 9:30 AM - 6:30 PM | Monday to Saturday
• Interview: 11:00 AM - 4:00 PM | Monday to Saturday
• Job type: Full time
• Work type: Office-based
• Openings: 1

Click Apply to send your profile to Smart Market Place. It takes less than a minute.