Telecaller

Smart Scholar Educational Consultants wants to bring on a Telecaller for its Guntur team. You can earn up to ₹20,000/month. The team is filling 4 vacancies.

Note from the employer

Make Or Receive Calls To Assist Customers With Inquiries, Complaints, Or Purchases. Maintain Detailed Records Of Interactions And Escalate Unresolved Issues. Deliver Excellent Customer Service While Meeting Performance Metrics. 1 - 2 Years Experience Compulsory.

What the job involves

As a Telecaller, your work will include:

• Log every interaction and its outcome in the support system
• Resolve queries and complaints with patience and accuracy.
• Escalate complex cases to the right team within the SLA
• Identify upsell opportunities where relevant
• Handle inbound and outbound customer calls, chats or emails

Requirements

• 1–2 years of relevant experience
• Education: 12th Pass
• Skills: Active listening, Verbal communication, CRM tools, Hindi and English
• Female Only
• Basic English
• 1 - 2 Years Experience Compulsory.
• Someone patient and polite

Salary

The salary for this role is ₹10,000 – ₹20,000 per month.

Position details

• Job location: Guntur, Andhra Pradesh
• Openings: 4
• Timings: 9:30 AM - 6:30 PM | Monday to Saturday
• Interview: 11:00 AM - 4:00 PM | Monday to Saturday
• Work type: Office-based
• Employment type: Full time

Interested? Apply now on BetterJobs with your resume — Smart Scholar Educational Consultants reviews applications regularly.