Telecaller

Smart Talent Solution has an opening for a Telecaller based in Sector 63 - Noida, Delhi. There are 2 open positions. The pay goes up to ₹18,000/month.

Note from the employer

We Are Looking For A Telecaller Who Will Coordinate With Clients/Vendors Regarding Product Listing And Related Activities On E-Commerce Platforms Like Amazon And Flipkart. The Role Involves Communication, Follow-Ups, And Assisting In Smooth Onboarding And Listing Processes. 1 - 2 Years Experience Compulsory.

What the job involves

In this role, you will:

• Resolve queries and complaints with patience and accuracy
• Escalate complex cases to the right team within the SLA
• Meet quality, call-handling and satisfaction targets.
• Identify upsell opportunities where relevant
• Handle inbound and outbound customer calls, chats or emails
• You will follow call scripts and update customers on ticket status.

Compensation

The salary for this role is ₹15,000 – ₹18,000 per month.

What we are looking for

• 1–2 years of relevant experience
• Education: Graduate
• Good knowledge of Verbal communication, Complaint handling, CRM tools and Active listening
• Good English
• 1 - 2 Years Experience Compulsory.
• You are patient and calm under pressure

Job details

• Work location: Sector 63 - Noida, Delhi, Delhi
• Openings: 2
• Interview timings: 11:00 AM - 4:00 PM | Monday to Saturday
• Work type: On-site
• Timings: 9:30 AM - 6:30 PM | Monday to Saturday
• Job type: Full time

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