Team Leader

Looking for a Team Leader role in Fairlands, Salem? Smart Technologies is hiring now. You can earn up to ₹15,000/month. There are 3 open positions.

In the employer’s words

Lead And Motivate Teams To Achieve Operational Targets And Objectives. Manage Workflows, Assign Tasks, And Ensure Quality Standards Are Maintained. Analyze Performance Metrics And Implement Strategies To Improve Productivity. Languages : Tamil, English

Compensation

Salary: ₹12,000 – ₹15,000 per month, based on skills and experience.

Skills and qualifications

• Freshers are welcome to apply
• 12th Pass or equivalent
• Comfortable with English, Tamil
• Male Only
• Basic English
• Freshers can apply
• Languages: Tamil, English
• You are customer-first and polite

Day-to-day work

As a Team Leader, your work will include:

• You'll log every interaction and its outcome in the support system.
• Handle inbound and outbound customer calls, chats or emails.
• Meet quality, call-handling and satisfaction targets
• Follow call scripts and update customers on ticket status
• Escalate complex cases to the right team within the SLA
• Resolve queries and complaints with patience and accuracy

Quick facts

• Job location: Fairlands, Salem, Tamil Nadu
• Job type: Full time
• Shift: 9:30 AM - 6:30 PM | Monday to Saturday
• Interview timings: 11:00 AM - 4:00 PM | Monday to Saturday
• Work mode: Office-based
• Vacancies: 3

Apply today and take the next step in your career with Smart Technologies.