Phone Banking Officer Fresher Exper...

Join SmartCore Services as a Phone Banking Officer Fresher Exper... in MG Road - Gurgaon, Delhi. No experience? You can still apply. There are 30 open positions. You can earn up to ₹17,000/month.

Employer’s description

Manage Customer Interactions Via Call Chat Or Email, Resolving Queries Effectively. Provide Accurate Information, Troubleshoot Issues, And Ensure Customer Satisfaction. Document All Interactions And Escalate Unresolved Issues To The Appropriate Teams. Languages : Tamil, Malayalam, Gujarati, Telugu, Bengali, Kannada, Punjabi, Marathi, Hindi, English

Day-to-day work

Here is what a typical day looks like:

• Escalate complex cases to the right team within the SLA
• You'll handle inbound and outbound customer calls, chats or emails.
• Meet quality, call-handling and satisfaction targets
• Resolve queries and complaints with patience and accuracy
• You'll follow call scripts and update customers on ticket status.
• Identify upsell opportunities where relevant

Eligibility

• Open to freshers
• 12th Pass or equivalent
• Skills: Bengali, English, Gujarati, Hindi, Kannada, Malayalam, Marathi, Punjabi
• Basic English
• Freshers can apply
• Languages: Tamil, Malayalam, Gujarati, Telugu, Bengali, Kannada, Punjabi, Marathi, Hindi, English
• Someone polite and customer-first

Pay and perks

You will be paid ₹14,000 – ₹17,000 per month.

Quick facts

• Job location: MG Road - Gurgaon, Delhi, Delhi
• Openings: 30
• Job type: Full time
• Timings: 9:30 AM - 6:30 PM | Monday to Saturday
• Work mode: Office-based
• Interview: 11:00 AM - 4:00 PM | Monday to Saturday

Apply today and take the next step in your career with SmartCore Services.