Telecaller

Smc Insurance Brokers Pvt Ltd wants to bring on a Telecaller for its New Ashok Nagar, Delhi team. Salary is up to ₹19,000/month. The team is filling 15 vacancies.

In the employer’s words

Tell Plan To Customer And After They Are Intersted Transfer Their Lead To Your Senior On Per Closure You Can Get A Incentive Of 2 To 4K. Type : Outbound, Domestic, Inbound | Languages : Hindi, English

Key responsibilities

Here is what a typical day looks like:

• Resolve queries and complaints with patience and accuracy
• Identify upsell opportunities where relevant
• Meet quality, call-handling and satisfaction targets.
• Handle inbound and outbound customer calls, chats or emails
• Escalate complex cases to the right team within the SLA
• Log every interaction and its outcome in the support system.

Candidate profile

• Open to freshers
• 12th Pass or equivalent
• Good knowledge of Domestic, English, Hindi, Inbound and Outbound
• Basic English
• Freshers can apply
• Type: Outbound, Domestic, Inbound
• Languages: Hindi, English
• Someone calm under pressure and customer-first

Pay and perks

Compensation: ₹13,000 – ₹19,000 per month.

Position details

• Work location: New Ashok Nagar, Delhi, Delhi
• Working hours: 10:00 AM - 6:30 PM | Monday to Saturday
• Work type: Office-based
• Interview timings: 11:00 AM - 4:00 PM | Monday to Saturday
• Vacancies: 15
• Employment type: Full time

If this job suits you, apply now — shortlisted candidates will be contacted by Smc Insurance Brokers Pvt Ltd.