Customer Service Voice Process

Smi Staffing Services is looking for a Customer Service Voice Process to join its team in Begumpet, Hyderabad. 30 candidates will be hired for this role. No experience? You can still apply. The pay goes up to ₹20,000/month.

Note from the employer

Telesales Process Have Good Incentives And Salary. Languages : English, Hindi, Telugu

What we are looking for

• Ideal for freshers starting their career
• Minimum qualification: 12th Pass
• Skills: English, Hindi, Telugu
• Good English
• Freshers can apply
• Languages: English, Hindi, Telugu

Salary

The salary for this role is ₹14,000 – ₹20,000 per month.

What the job involves

In this role, you will:

• Resolve queries and complaints with patience and accuracy
• Follow call scripts and update customers on ticket status.
• Escalate complex cases to the right team within the SLA
• Identify upsell opportunities where relevant
• You will handle inbound and outbound customer calls, chats or emails.
• Log every interaction and its outcome in the support system

Job details

• Work location: Begumpet, Hyderabad, Telangana
• Employment type: Full time
• Interview timings: 11:00 AM - 4:00 PM | Monday to Saturday
• Openings: 30
• Work mode: Office-based
• Timings: 9:30 AM - 6:30 PM | Monday to Saturday

If this job suits you, apply now — shortlisted candidates will be contacted by Smi Staffing Services.