Inbound Customer Service

Smi Staffing Services wants to bring on an Inbound Customer Service for its Begumpet, Hyderabad team. 30 candidates will be hired for this role. You can earn up to ₹20,000/month. Great for first-time job seekers.

Note from the employer

Customer Service Executive. Languages : English, Hindi, Telugu

Requirements

• Freshers are welcome to apply
• Minimum qualification: 12th Pass
• Skills: English, Hindi, Telugu
• Good English
• Freshers can apply
• Languages: English, Hindi, Telugu
• A patient, customer-first attitude

Key responsibilities

• Log every interaction and its outcome in the support system
• Escalate complex cases to the right team within the SLA
• Identify upsell opportunities where relevant
• You'll meet quality, call-handling and satisfaction targets.
• Handle inbound and outbound customer calls, chats or emails
• You'll resolve queries and complaints with patience and accuracy.

Salary and benefits

The salary for this role is ₹14,000 – ₹20,000 per month.

Position details

• Job location: Begumpet, Hyderabad, Telangana
• Work type: Work from office
• Working hours: 09:30 am - 6:30pm | Monday to Saturday
• Interview timings: 11:00 am - 4:00pm | Monday to Saturday
• Vacancies: 30
• Job type: Full time

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