Inbound Voice Process

Smi Staffing Services is looking for an Inbound Voice Process to join its team in Kukatpally, Hyderabad. 30 candidates will be hired for this role. Salary is up to ₹25,000/month. No experience? You can still apply.

In the employer’s words

Handling The Customer Queries Through Calls. Type : Inbound | Languages : English, Hindi, Telugu

Candidate profile

• Ideal for freshers starting their career
• 12th Pass or equivalent
• Comfortable with English, Hindi, Inbound, Telugu
• Good English
• Freshers can apply
• Type: Inbound
• Languages: English, Hindi, Telugu

What you will do

• Follow call scripts and update customers on ticket status
• Log every interaction and its outcome in the support system
• Resolve queries and complaints with patience and accuracy
• Escalate complex cases to the right team within the SLA
• Identify upsell opportunities where relevant
• Meet quality, call-handling and satisfaction targets

Salary

The salary for this role is ₹18,000 – ₹25,000 per month.

Job details

• Location: Kukatpally, Hyderabad, Telangana
• Job type: Full time
• Openings: 30
• Timings: 09:30 am - 6:30pm | Monday to Saturday
• Work mode: Work from office
• Interview: 11:00 am - 4:00pm | Monday to Saturday

Interested? Apply now on BetterJobs with your resume — Smi Staffing Services reviews applications regularly.