Phone Banking Officer

Looking for a Phone Banking Officer role in Kukatpally, Hyderabad? SMI staffing services is hiring now. You can earn up to ₹20,000/month. 30 candidates will be hired for this role.

Note from the employer

Build And Maintain Strong Relationships With Clients To Ensure Satisfaction And Retention. Provide Solutions To Client Challenges And Maximize Account Value. Monitor Account Performance And Prepare Regular Progress Reports For Stakeholders. Languages : Telugu, Hindi, English

Salary

Compensation: ₹14,000 – ₹20,000 per month.

What we are looking for

• Ideal for freshers starting their career
• 12th Pass or equivalent
• Good knowledge of English, Hindi and Telugu
• Basic English
• Freshers can apply
• Languages: Telugu, Hindi, English
• A customer-first, patient attitude

Your responsibilities

Here is what a typical day looks like:

• Identify upsell opportunities where relevant
• Log every interaction and its outcome in the support system
• You'll meet quality, call-handling and satisfaction targets.
• Follow call scripts and update customers on ticket status
• Escalate complex cases to the right team within the SLA
• Handle inbound and outbound customer calls, chats or emails.

Job details

• Job location: Kukatpally, Hyderabad, Telangana
• Work type: On-site
• Shift: 9:30 AM - 6:30 PM | Monday to Saturday
• Openings: 30
• Interview: 11:00 AM - 4:00 PM | Monday to Saturday
• Job type: Full time

Apply today and take the next step in your career with SMI staffing services.