Voice (International Process)

Smi Staffing Services has an opening for a Voice (International Process) based in Nanakramguda, Hyderabad. No experience? You can still apply. There are 30 open positions. The pay goes up to ₹20,000/month.

Employer’s description

An International Voice Process Executive Handles Customer Calls From International Clients, Providing Support, Information, Or Resolving Issues Over The Phone. Type : International, Inbound | Languages : English

Salary

You will be paid ₹16,000 – ₹20,000 per month.

What we are looking for

• No prior experience needed — freshers can apply
• Minimum qualification: 12th Pass
• Good knowledge of English, Inbound and International
• Good English
• Freshers can apply
• Type: International, Inbound
• Languages: English

What you will do

• Resolve queries and complaints with patience and accuracy
• Escalate complex cases to the right team within the SLA
• Handle inbound and outbound customer calls, chats or emails
• Identify upsell opportunities where relevant
• Follow call scripts and update customers on ticket status
• Log every interaction and its outcome in the support system

Quick facts

• Location: Nanakramguda, Hyderabad, Telangana
• Openings: 30
• Employment type: Full time
• Working hours: 09:30 am - 6:30pm | Monday to Saturday
• Work mode: On-site
• Interview: 11:00 am - 4:00pm | Monday to Saturday

Interested? Apply now on BetterJobs with your resume — Smi Staffing Services reviews applications regularly.