Voice Process Associate

A new Voice Process Associate role is open at Smi Staffing Services, Kukatpally, Hyderabad. The pay goes up to ₹19,000/month. 30 candidates will be hired for this role. No experience? You can still apply.

Note from the employer

Handling Customer Queries Through Calls . Type : Inbound, Domestic | Languages : English, Hindi, Telugu, Tamil, Malayalam

What the job involves

Here is what a typical day looks like:

• Escalate complex cases to the right team within the SLA.
• Follow call scripts and update customers on ticket status
• You will identify upsell opportunities where relevant.
• Meet quality, call-handling and satisfaction targets.
• You will handle inbound and outbound customer calls, chats or emails.

Pay and perks

The salary for this role is ₹12,000 – ₹19,000 per month.

What we are looking for

• Open to freshers
• Minimum qualification: 12th Pass
• Good knowledge of Domestic, English, Hindi, Inbound, Malayalam, Tamil and Telugu
• Good English
• Freshers can apply
• Type: Inbound, Domestic
• Languages: English, Hindi, Telugu, Tamil, Malayalam
• You are patient and calm under pressure

Job details

• Work location: Kukatpally, Hyderabad, Telangana
• Openings: 30
• Interview timings: 11:00 am - 4:00pm | Monday to Saturday
• Job type: Full time
• Work type: Office-based
• Shift: 09:30 am - 6:30pm | Monday to Saturday

Interested? Apply now on BetterJobs with your resume — Smi Staffing Services reviews applications regularly.