Team Leader

Smile Distance Learning Opc Pvt Ltd wants to bring on a Team Leader for its Purnea, Purnia team. There are 5 open positions. You can earn up to ₹20,000/month.

Employer’s description

Lead And Motivate Teams To Achieve Operational Targets And Objectives. Manage Workflows, Assign Tasks, And Ensure Quality Standards Are Maintained. Analyze Performance Metrics And Implement Strategies To Improve Productivity. More Than 2 Years Experience Compulsory. | Languages : Hindi, English

Salary and benefits

You will be paid ₹15,000 – ₹20,000 per month.

Eligibility

• 2+ years of experience in a similar role
• Education: 12th Pass
• Skills: English, Hindi
• Basic English
• More Than 2 Years Experience Compulsory.
• Languages: Hindi, English
• Someone customer-first and calm under pressure

Day-to-day work

• Identify upsell opportunities where relevant
• Follow call scripts and update customers on ticket status.
• Log every interaction and its outcome in the support system
• Meet quality, call-handling and satisfaction targets
• Handle inbound and outbound customer calls, chats or emails

Job details

• Work location: Purnea, Purnia, Bihar
• Interview: 11:00 AM - 4:00 PM | Monday to Saturday
• Openings: 5
• Working hours: 10:00 AM - 6:30 PM | Monday to Saturday.
• Job type: Full time
• Work mode: On-site

Ready to start? Upload your resume and apply to Smile Distance Learning Opc Pvt Ltd today.