Email Support Executive

Snapmint Credit Advisory Private Limited wants to bring on an Email Support Executive for its Tonk Road, Jaipur team. You can earn up to ₹21,000/month. 20 candidates will be hired for this role.

In the employer’s words

Manage Customer Interactions Via Chat Or Email, Resolving Queries Effectively. Provide Accurate Information, Troubleshoot Issues, And Ensure Customer Satisfaction. Document All Interactions And Escalate Unresolved Issues To The Appropriate Teams. 1 - 2 Years Experience Compulsory. | Languages : English

Your responsibilities

• Handle inbound and outbound customer calls, chats or emails
• Log every interaction and its outcome in the support system
• Escalate complex cases to the right team within the SLA
• You will identify upsell opportunities where relevant.
• Follow call scripts and update customers on ticket status
• You'll meet quality, call-handling and satisfaction targets.

What we are looking for

• 1 to 2 years of experience in a similar role
• Graduate or equivalent
• Comfortable with English
• Good English
• 1 - 2 Years Experience Compulsory.
• Languages: English
• You are patient and calm under pressure

Salary and benefits

You will be paid ₹13,000 – ₹21,000 per month.

Job at a glance

• Location: Tonk Road, Jaipur, Rajasthan
• Openings: 20
• Job type: Full time
• Interview: 11:00 AM - 4:00 PM | Monday to Saturday
• Shift: 9:30 AM - 6:30 PM | Monday to Saturday
• Work mode: Office-based

If this job suits you, apply now — shortlisted candidates will be contacted by Snapmint Credit Advisory Private Limited.