Email Support Executive

Snapmint Credit Advisory Private Limited is looking for an Email Support Executive to join its team in Tonk Road, Jaipur. Salary is up to ₹21,000/month. There are 30 open positions.

In the employer’s words

Manage Customer Interactions Via Chat Or Email, Resolving Queries Effectively. Provide Accurate Information, Troubleshoot Issues, And Ensure Customer Satisfaction. Document All Interactions And Escalate Unresolved Issues To The Appropriate Teams. 1 - 2 Years Experience Compulsory. | Type : Domestic, Inbound | Languages : Hindi, English

Skills and qualifications

• 1 to 2 years of experience in a similar role
• Education: Graduate
• Good knowledge of Domestic, English, Hindi and Inbound
• Basic English
• 1 - 2 Years Experience Compulsory.
• Type: Domestic, Inbound
• Languages: Hindi, English
• A patient, customer-first attitude

What you get

You will be paid ₹12,000 – ₹21,000 per month.

What the job involves

• Follow call scripts and update customers on ticket status
• Escalate complex cases to the right team within the SLA
• Resolve queries and complaints with patience and accuracy
• Identify upsell opportunities where relevant
• Meet quality, call-handling and satisfaction targets
• You will handle inbound and outbound customer calls, chats or emails.

Position details

• Work location: Tonk Road, Jaipur, Rajasthan
• Work type: Work from office
• Timings: 10:00 AM - 7:00 Pm
• Vacancies: 30
• Job type: Full time
• Interview: 11:00 AM - 5:00 PM | Monday to Saturday

Ready to start? Upload your resume and apply to Snapmint Credit Advisory Private Limited today.