Team Leader (Collections)

Sneha Associates is looking for a Team Leader (Collections) to join its team in East Marredpally, Hyderabad. The pay goes up to ₹30,000/month. The team is filling 20 vacancies.

Note from the employer

Contact Individuals Or Businesses To Recover Overdue Payments And Resolve Disputes. Negotiate Repayment Terms That Align With Organizational Policies. Maintain Records Of Collections And Prepare Reports For Management. 1 - 2 Years Experience Compulsory. | Languages : English, Telugu

Pay and perks

Salary: ₹20,000 – ₹30,000 per month, based on skills and experience.

Day-to-day work

In this role, you will:

• Escalate complex cases to the right team within the SLA.
• Follow call scripts and update customers on ticket status
• Resolve queries and complaints with patience and accuracy
• Meet quality, call-handling and satisfaction targets
• You'll identify upsell opportunities where relevant.
• You'll handle inbound and outbound customer calls, chats or emails.

What we are looking for

• 1 to 2 years of experience in a similar role
• 12th Pass or equivalent
• Comfortable with English, Telugu
• Basic English
• 1 - 2 Years Experience Compulsory.
• Languages: English, Telugu
• Someone polite and patient

Job details

• Job location: East Marredpally, Hyderabad, Telangana
• Interview: 11:00 AM - 4:00 PM | Monday to Saturday
• Employment type: Full time
• Shift: 9:30 AM - 6:30 PM | Monday to Saturday
• Work type: Work from office
• Openings: 20

Apply today and take the next step in your career with Sneha Associates.