Team Leader

Sneha Associates wants to bring on a Team Leader for its East Marredpally, Hyderabad team. There are 4 open positions. Salary is up to ₹30,000/month.

Note from the employer

We Are Looking For An Experienced And Result-Oriented Team Leader Collections & Recovery To Manage And Drive The Performance Of A Loan Collection Team. The Candidate Will Be Responsible For Achieving Collection Targets, Monitoring Team Performance, Handling Escalations, And Ensuring Process And Compliance Adherence. 1 - 2 Years Experience Compulsory. | Languages : English, Telugu

Compensation

The salary for this role is ₹25,000 – ₹30,000 per month.

What the job involves

• Log every interaction and its outcome in the support system
• Escalate complex cases to the right team within the SLA
• Resolve queries and complaints with patience and accuracy
• Meet quality, call-handling and satisfaction targets
• Identify upsell opportunities where relevant
• Handle inbound and outbound customer calls, chats or emails

What we are looking for

• 1–2 years of relevant experience
• Education: Graduate
• Good knowledge of English and Telugu
• Basic English
• 1 - 2 Years Experience Compulsory.
• Languages: English, Telugu

Quick facts

• Location: East Marredpally, Hyderabad, Telangana
• Vacancies: 4
• Job type: Full time
• Shift: 9:30 AM - 6:30 PM | Monday to Saturday
• Work type: On-site
• Interview: 11:00 AM - 4:00 PM | Monday to Saturday

Ready to start? Upload your resume and apply to Sneha Associates today.