Telecaller

A new Telecaller role is open at SNS Digital Marketing Solutions, Vesu, Surat. Freshers can apply. The pay goes up to ₹15,000/month.

In the employer’s words

Make Or Receive Calls To Assist Customers With Inquiries, Complaints, Or Purchases. Maintain Detailed Records Of Interactions And Escalate Unresolved Issues. Deliver Excellent Customer Service While Meeting Performance Metrics.

What the job involves

• Follow call scripts and update customers on ticket status
• Log every interaction and its outcome in the support system
• Handle inbound and outbound customer calls, chats or emails
• Identify upsell opportunities where relevant
• Resolve queries and complaints with patience and accuracy
• Escalate complex cases to the right team within the SLA

Eligibility

• Freshers are welcome to apply
• Minimum qualification: Tenth Pass
• Comfortable with Active listening, Complaint handling, Typing speed, CRM tools
• Female Only
• Basic English
• Freshers can apply
• Someone polite and calm under pressure

Salary

You will be paid ₹10,000 – ₹15,000 per month.

Quick facts

• Work location: Vesu, Surat, Gujarat
• Work mode: Work from office
• Employment type: Full time
• Interview: 11:00 AM - 4:00 PM | Monday to Saturday
• Working hours: 9:30 AM - 6:30 PM | Monday to Saturday
• Vacancies: 1

Click Apply to send your profile to SNS Digital Marketing Solutions. It takes less than a minute.