Telecaller

Sns solutions is hiring a Telecaller in Indira Nagar, Lucknow. The pay goes up to ₹18,000/month. No experience? You can still apply.

Employer’s description

Make Or Receive Calls To Assist Customers With Inquiries, Complaints, Or Purchases. Maintain Detailed Records Of Interactions And Escalate Unresolved Issues. Deliver Excellent Customer Service While Meeting Performance Metrics.

Day-to-day work

In this role, you will:

• Meet quality, call-handling and satisfaction targets
• Follow call scripts and update customers on ticket status
• Resolve queries and complaints with patience and accuracy
• Handle inbound and outbound customer calls, chats or emails
• Identify upsell opportunities where relevant
• Escalate complex cases to the right team within the SLA

Pay and perks

The salary for this role is ₹15,000 – ₹18,000 per month.

Who can apply

• Ideal for freshers starting their career
• Education: Tenth Pass
• Comfortable with CRM tools, Hindi and English, Active listening, Verbal communication
• Basic English
• Freshers can apply
• A customer-first, patient attitude

Job details

• Job location: Indira Nagar, Lucknow, Uttar Pradesh
• Job type: Full time
• Work mode: On-site
• Interview: 11:00 AM - 4:00 PM | Monday to Saturday
• Working hours: 9:30 AM - 6:30 PM | Monday to Saturday
• Vacancies: 1

Click Apply to send your profile to Sns solutions. It takes less than a minute.