Telecaller

A new Telecaller role is open at Social Traffik Technologies LLP, Tangra, Kolkata. 3 candidates will be hired for this role. Salary is up to ₹12,000/month. Freshers can apply.

Employer’s description

Responsible For Recruiting And Onboarding Delivery Partners Through Tele-Calling, Lead Generation, And Coordination With Recruitment Teams. Handles Client Queries And Operational Issues By Ensuring Timely Resolution And Maintaining High Service Satisfaction. Monitors Delivery Operations, Shipment Allocation, Rider Utilization,. Languages : Bengali, Hindi, English

Day-to-day work

As a Telecaller, your work will include:

• Log every interaction and its outcome in the support system
• Meet quality, call-handling and satisfaction targets
• Handle inbound and outbound customer calls, chats or emails
• Resolve queries and complaints with patience and accuracy
• Follow call scripts and update customers on ticket status
• Escalate complex cases to the right team within the SLA

Skills and qualifications

• Ideal for freshers starting their career
• Minimum qualification: Graduate
• Comfortable with Bengali, English, Hindi
• Good English
• Freshers can apply
• Languages: Bengali, Hindi, English
• You are calm under pressure and polite

Salary

Compensation: ₹10,000 – ₹12,000 per month.

Job at a glance

• Job location: Tangra, Kolkata, West Bengal
• Job type: Full time
• Interview: 11:00 AM - 4:00 PM | Monday to Saturday
• Timings: 10:30 AM - 7:30 PM | Monday to Saturday
• Work type: Work from office
• Openings: 3

Apply today and take the next step in your career with Social Traffik Technologies LLP.