Software Support Engineer

Looking for a Software Support Engineer role in Nava Naroda, Ahmedabad? Softconn Technologies is hiring now. You can earn up to ₹20,000/month. There are 3 open positions.

Employer’s description

We Are Looking For A Proactive And Detail-Oriented Software Support Executive To Provide Technical Support And User Assistance For Our Hrms (Human Resource Management System) Software. The Role Involves Responding To Client Queries, Troubleshooting Software Issues, Training Users, And Ensuring Smooth Functionality Of The Hrms Software. Languages : Gujarati, Hindi, English

Roles and responsibilities

Your main tasks will be to:

• Follow call scripts and update customers on ticket status
• Resolve queries and complaints with patience and accuracy
• Meet quality, call-handling and satisfaction targets
• Escalate complex cases to the right team within the SLA
• Log every interaction and its outcome in the support system
• You will identify upsell opportunities where relevant.

What you get

You will be paid ₹10,000 – ₹20,000 per month.

Who can apply

• Open to freshers
• Graduate or equivalent
• Skills: English, Gujarati, Hindi
• Good English
• Freshers can apply
• Languages: Gujarati, Hindi, English

Quick facts

• Work location: Nava Naroda, Ahmedabad, Gujarat
• Job type: Full time
• Openings: 3
• Work type: Work from office
• Interview timings: 11:00 AM - 4:00 PM | Monday to Saturday
• Shift: 9:30 AM - 6:30 PM | Monday to Saturday

If this job suits you, apply now — shortlisted candidates will be contacted by Softconn Technologies.