Tele Caller

Solar 360 Care is looking for a Tele Caller to join its team in Jamtha Wardha Road, Nagpur. Salary is up to ₹12,000/month.

Employer’s description

Make Or Receive Calls To Assist Customers With Inquiries, Complaints, Or Purchases. Maintain Detailed Records Of Interactions And Escalate Unresolved Issues. Deliver Excellent Customer Service While Meeting Performance Metrics. 1 - 2 Years Experience Compulsory.

What the job involves

• Handle inbound and outbound customer calls, chats or emails
• You'll log every interaction and its outcome in the support system.
• Identify upsell opportunities where relevant
• Escalate complex cases to the right team within the SLA
• Follow call scripts and update customers on ticket status
• Meet quality, call-handling and satisfaction targets.

Skills and qualifications

• 1 to 2 years of experience in a similar role
• Minimum qualification: Graduate
• Good knowledge of Active listening, Complaint handling, Typing speed and CRM tools
• Female Only
• Basic English
• 1 - 2 Years Experience Compulsory.
• You are polite and customer-first

Pay and perks

Compensation: ₹10,000 – ₹12,000 per month.

Job at a glance

• Location: Jamtha Wardha Road, Nagpur, Maharashtra
• Work type: On-site
• Vacancies: 1
• Interview: 11:00 AM - 4:00 PM | Monday to Saturday
• Employment type: Full time
• Shift: 9:30 AM - 6:30 PM | Monday to Saturday

Ready to start? Upload your resume and apply to Solar 360 Care today.