International Voice Process Agent

Solead Solutions is hiring an International Voice Process Agent in Subhash Nagar, Delhi. Salary is up to ₹35,000/month. 20 candidates will be hired for this role. No experience? You can still apply.

Employer’s description

Handle Outbound Or Inbound Calls To Interact With International Customers. Address Queries, Provide Product Or Service Information, And Resolve Issues Promptly. Adapt To Different Cultural Nuances And Maintain Professionalism In Communication. Type : International, Outbound | Languages : English

Pay and perks

Compensation: ₹15,000 – ₹35,000 per month.

Roles and responsibilities

Your main tasks will be to:

• You will resolve queries and complaints with patience and accuracy.
• Meet quality, call-handling and satisfaction targets
• Escalate complex cases to the right team within the SLA
• Identify upsell opportunities where relevant
• Log every interaction and its outcome in the support system
• Follow call scripts and update customers on ticket status

Eligibility

• Open to freshers
• Minimum qualification: 12th Pass
• Skills: English, International, Outbound
• Good English
• Freshers can apply
• Type: International, Outbound
• Languages: English

Quick facts

• Work location: Subhash Nagar, Delhi, Delhi
• Vacancies: 20
• Work type: On-site
• Shift: 6:30 AM - 3:30 PM | Monday to Friday 6:30 AM - 12:30 PM Saturday
• Interview timings: 11:00 AM - 4:00 PM | Monday to Saturday
• Job type: Full time

If this job suits you, apply now — shortlisted candidates will be contacted by Solead Solutions.