Voice Process Associate

Solead Solutions wants to bring on a Voice Process Associate for its Subhash Nagar, Delhi team. 20 candidates will be hired for this role. You can earn up to ₹35,000/month.

In the employer’s words

About The Job We Solead Solutions Are Seeking A Proactive And Personal Caller To Join Our Team. The Role Innovated Reaching Out To The Customer, Maintaining Regular Follow-Ups And Insure Excellent Customer Engagement. Success In This Position We Means Ensuring Excellent Customer Relationship. Providing Accurate Information And Contributing In Our. Type : Outbound, International, Sales

Candidate profile

• Freshers are welcome to apply
• Minimum qualification: 12th Pass
• Comfortable with International, Outbound, Sales
• Good English
• Freshers can apply
• Type: Outbound, International, Sales
• You are calm under pressure and polite

Your responsibilities

Your main tasks will be to:

• Meet quality, call-handling and satisfaction targets
• You will follow call scripts and update customers on ticket status.
• Resolve queries and complaints with patience and accuracy
• Handle inbound and outbound customer calls, chats or emails
• Identify upsell opportunities where relevant
• You will log every interaction and its outcome in the support system.

What you get

Compensation: ₹15,000 – ₹35,000 per month.

Position details

• Location: Subhash Nagar, Delhi, Delhi
• Interview: Morning 9am - 3:30pm
• Job type: Full time
• Working hours: 6:30am - 5:30pm | Monday to Friday , Saturday - Half day
• Openings: 20
• Work mode: On-site

Ready to start? Upload your resume and apply to Solead Solutions today.