Telecaller

Solitarian Group wants to bring on a Telecaller for its Bemina, Srinagar team. Freshers can apply. The pay goes up to ₹15,000/month.

In the employer’s words

Make Or Receive Calls To Assist Customers With Inquiries, Complaints, Or Purchases. Maintain Detailed Records Of Interactions And Escalate Unresolved Issues. Deliver Excellent Customer Service While Meeting Performance Metrics.

Salary and benefits

You will be paid ₹10,000 – ₹15,000 per month.

Key responsibilities

In this role, you will:

• You will identify upsell opportunities where relevant.
• Resolve queries and complaints with patience and accuracy
• Handle inbound and outbound customer calls, chats or emails
• Escalate complex cases to the right team within the SLA

Candidate profile

• Freshers are welcome to apply
• Education: 12th Pass
• Good knowledge of Verbal communication, Complaint handling, Active listening and CRM tools
• Basic English
• Freshers can apply

Job details

• Job location: Bemina, Srinagar, Jammu and Kashmir
• Timings: 9:30 AM - 6:30 PM | Monday to Saturday
• Interview timings: 11:00 AM - 4:00 PM | Monday to Saturday
• Vacancies: 1
• Work type: Office-based
• Employment type: Full time

Click Apply to send your profile to Solitarian Group. It takes less than a minute.