Telecaller

Sona's beauty clinic wants to bring on a Telecaller for its Pimpri Chinchwad, Pune team. The pay goes up to ₹10,000/month.

Employer’s description

Make Or Receive Calls To Assist Customers With Inquiries, Complaints, Or Purchases. Maintain Detailed Records Of Interactions And Escalate Unresolved Issues. Deliver Excellent Customer Service While Meeting Performance Metrics.

Key responsibilities

• Follow call scripts and update customers on ticket status
• Meet quality, call-handling and satisfaction targets
• You will resolve queries and complaints with patience and accuracy.
• Handle inbound and outbound customer calls, chats or emails
• You'll escalate complex cases to the right team within the SLA.
• Identify upsell opportunities where relevant

Salary

Salary: ₹10,000 per month, based on skills and experience.

Who can apply

• Open to freshers
• 12th Pass or equivalent
• Skills: Verbal communication, Complaint handling, Active listening, Hindi and English
• Basic English
• Freshers can apply
• Someone polite and calm under pressure

Quick facts

• Location: Pimpri Chinchwad, Pune, Maharashtra
• Employment type: Full time
• Work mode: On-site
• Openings: 1
• Interview timings: 11:00 AM - 4:00 PM | Monday to Saturday
• Timings: 9:30 AM - 6:30 PM | Monday to Saturday

Ready to start? Upload your resume and apply to Sona's beauty clinic today.