Management Executive

Sonic Kommerce LLP is hiring a Management Executive in Wazirpur Indl Area, Delhi. You can earn up to ₹30,000/month.

Employer’s description

Lead And Motivate Teams To Achieve Operational Targets And Objectives. Manage Workflows, Assign Tasks, And Ensure Quality Standards Are Maintained. Analyze Performance Metrics And Implement Strategies To Improve Productivity. More Than 2 Years Experience Compulsory. | Languages : Hindi, English

Salary

You will be paid ₹22,000 – ₹30,000 per month.

Day-to-day work

As a Management Executive, your work will include:

• Resolve queries and complaints with patience and accuracy
• Meet quality, call-handling and satisfaction targets.
• Identify upsell opportunities where relevant
• Follow call scripts and update customers on ticket status
• Escalate complex cases to the right team within the SLA
• Handle inbound and outbound customer calls, chats or emails

Requirements

• At least 2 years of relevant experience
• Education: Graduate
• Comfortable with English, Hindi
• Female Only
• Good English
• More Than 2 Years Experience Compulsory.
• Languages: Hindi, English
• You are patient and customer-first

Position details

• Location: Wazirpur Indl Area, Delhi, Delhi
• Timings: 9:30 AM - 6:30 PM | Monday to Saturday
• Job type: Full time
• Interview timings: 11:00 AM - 4:00 PM | Monday to Saturday
• Vacancies: 1
• Work mode: Work from office

If this job suits you, apply now — shortlisted candidates will be contacted by Sonic Kommerce LLP.