Telecaller

Soochna Media Network has an opening for a Telecaller based in Rajajipuram, Lucknow. The pay goes up to ₹12,000/month. Freshers can apply.

In the employer’s words

Make Or Receive Calls To Assist Customers With Inquiries, Complaints, Or Purchases. Maintain Detailed Records Of Interactions And Escalate Unresolved Issues. Deliver Excellent Customer Service While Meeting Performance Metrics.

Skills and qualifications

• Freshers are welcome to apply
• Tenth Pass or equivalent
• Good knowledge of CRM tools, Hindi and English, Verbal communication and Complaint handling
• Basic English
• Freshers can apply
• A patient, polite attitude

Day-to-day work

• Follow call scripts and update customers on ticket status
• Identify upsell opportunities where relevant
• Meet quality, call-handling and satisfaction targets
• Handle inbound and outbound customer calls, chats or emails.
• Escalate complex cases to the right team within the SLA

Compensation

You will be paid ₹8,000 – ₹12,000 per month.

Job at a glance

• Job location: Rajajipuram, Lucknow, Uttar Pradesh
• Working hours: 9:30 AM - 6:30 PM | Monday to Saturday
• Openings: 1
• Work type: Office-based
• Employment type: Full time
• Interview timings: 11:00 AM - 4:00 PM | Monday to Saturday

Apply today and take the next step in your career with Soochna Media Network.