International Voice Process Agent

Start your next role as an International Voice Process Agent with Sourav Goyal (Wings To Fly For Jobs) in Panchkula, Chandigarh. Salary is up to ₹20,100/month. The team is filling 30 vacancies.

Employer’s description

Handle Outbound Or Inbound Calls To Interact With International Customers. Address Queries, Provide Product Or Service Information, And Resolve Issues Promptly. Adapt To Different Cultural Nuances And Maintain Professionalism In Communication.

Requirements

• Open to freshers
• Minimum qualification: Graduate
• Skills: CRM tools, Hindi and English, Active listening, Typing speed
• Good English
• Freshers can apply
• Someone calm under pressure and customer-first

What you get

The salary for this role is ₹20,100 per month.

Your responsibilities

Here is what a typical day looks like:

• You'll log every interaction and its outcome in the support system.
• Meet quality, call-handling and satisfaction targets.
• Escalate complex cases to the right team within the SLA
• Resolve queries and complaints with patience and accuracy
• Identify upsell opportunities where relevant.
• You'll handle inbound and outbound customer calls, chats or emails.

Job details

• Location: Panchkula, Chandigarh, Chandigarh
• Interview: 10:00 AM - 7:00 PM | Monday to Saturday
• Employment type: Full time
• Work mode: Work from office
• Vacancies: 30
• Shift: Flexible shift

Interested? Apply now on BetterJobs with your resume — Sourav Goyal (Wings To Fly For Jobs) reviews applications regularly.