Telecaller

South gold company is looking for a Telecaller to join its team in AECS Layout, Bengaluru. No experience? You can still apply. Salary is up to ₹20,000/month.

Employer’s description

Make Or Receive Calls To Assist Customers With Inquiries, Complaints, Or Purchases. Maintain Detailed Records Of Interactions And Escalate Unresolved Issues. Deliver Excellent Customer Service While Meeting Performance Metrics.

Key responsibilities

As a Telecaller, your work will include:

• Escalate complex cases to the right team within the SLA
• Handle inbound and outbound customer calls, chats or emails
• Follow call scripts and update customers on ticket status
• Identify upsell opportunities where relevant
• Log every interaction and its outcome in the support system
• You will resolve queries and complaints with patience and accuracy.

Compensation

The salary for this role is ₹15,000 – ₹20,000 per month.

Eligibility

• Ideal for freshers starting their career
• Minimum qualification: 12th Pass
• Comfortable with Typing speed, CRM tools, Complaint handling, Hindi and English
• Basic English
• Freshers can apply
• You are calm under pressure and patient

Quick facts

• Work location: AECS Layout, Bengaluru, Karnataka
• Employment type: Full time
• Work type: Office-based
• Openings: 1
• Interview timings: 11:00 AM - 4:00 PM | Monday to Saturday
• Shift: 9:30 AM - 6:30 PM | Monday to Saturday

If this job suits you, apply now — shortlisted candidates will be contacted by South gold company.