Telecaller

Spark Reach wants to bring on a Telecaller for its Guntur team. The team is filling 3 vacancies. The pay goes up to ₹15,000/month.

Employer’s description

Make Or Receive Calls To Assist Customers With Inquiries, Complaints, Or Purchases. Maintain Detailed Records Of Interactions And Escalate Unresolved Issues. Deliver Excellent Customer Service While Meeting Performance Metrics. 1 - 2 Years Experience Compulsory.

Your responsibilities

In this role, you will:

• You will meet quality, call-handling and satisfaction targets.
• Resolve queries and complaints with patience and accuracy
• Escalate complex cases to the right team within the SLA
• Follow call scripts and update customers on ticket status

What we are looking for

• 1–2 years of relevant experience
• Minimum qualification: Graduate
• Good knowledge of Active listening, CRM tools, Complaint handling and Hindi and English
• Female Only
• Basic English
• 1 - 2 Years Experience Compulsory.
• Someone patient and customer-first

Salary and benefits

Compensation: ₹12,000 – ₹15,000 per month.

Job details

• Location: Guntur, Andhra Pradesh
• Timings: 9:30 AM - 6:30 PM | Monday to Saturday
• Employment type: Full time
• Vacancies: 3
• Work mode: Office-based
• Interview timings: 11:00 AM - 4:00 PM | Monday to Saturday

Apply today and take the next step in your career with Spark Reach.