Telecaller

A new Telecaller role is open at Sparkle Agency, Sector-32, Chandigarh. The pay goes up to ₹16,000/month.

Employer’s description

Make Or Receive Calls To Assist Customers With Inquiries, Complaints, Or Purchases. Maintain Detailed Records Of Interactions And Escalate Unresolved Issues. Deliver Excellent Customer Service While Meeting Performance Metrics.

Salary and benefits

You will be paid ₹14,000 – ₹16,000 per month.

Skills and qualifications

• Open to freshers
• Minimum qualification: 12th Pass
• Good knowledge of CRM tools, Hindi and English, Verbal communication and Typing speed
• Basic English
• Freshers can apply
• A customer-first, calm under pressure attitude

What you will do

• Escalate complex cases to the right team within the SLA
• Log every interaction and its outcome in the support system
• Meet quality, call-handling and satisfaction targets
• You will resolve queries and complaints with patience and accuracy.
• Handle inbound and outbound customer calls, chats or emails

Position details

• Job location: Sector-32, Chandigarh, Chandigarh
• Interview: 11:00 AM - 4:00 PM | Monday to Saturday
• Work type: Office-based
• Openings: 1
• Job type: Full time
• Timings: 9:30 AM - 6:30 PM | Monday to Saturday

Interested? Apply now on BetterJobs with your resume — Sparkle Agency reviews applications regularly.