Operation Manager

Spectra Plus wants to bring on an Operation Manager for its Hargobind Encl, Delhi team. Salary is up to ₹50,000/month.

Employer’s description

An Operations Manager Oversees Daily Operations, Optimises Processes, Manages Staff In Branches, Normal Requirement Of Branches, Ensures Proper Working And Quality Control, Coordinates Logistics, And Drives Efficiency To Achieve Organisation Goals And Customer Satisfaction. More Than 2 Years Experience Compulsory.

Requirements

• 2+ years of experience in a similar role
• Minimum qualification: Graduate
• Comfortable with Verbal communication, Hindi and English, Active listening, CRM tools
• Good English
• More Than 2 Years Experience Compulsory.
• Someone customer-first and calm under pressure

Roles and responsibilities

Here is what a typical day looks like:

• Escalate complex cases to the right team within the SLA
• Log every interaction and its outcome in the support system
• Meet quality, call-handling and satisfaction targets
• Identify upsell opportunities where relevant.
• Handle inbound and outbound customer calls, chats or emails
• Resolve queries and complaints with patience and accuracy

Compensation

Salary: ₹40,000 – ₹50,000 per month, based on skills and experience.

Position details

• Location: Hargobind Encl, Delhi, Delhi
• Work mode: Office-based
• Openings: 1
• Interview timings: 11:00 AM - 4:00 PM | Monday to Saturday
• Shift: 10:00 AM - 07:00 PM | Monday to Saturday
• Employment type: Full time

Interested? Apply now on BetterJobs with your resume — Spectra Plus reviews applications regularly.