Telecalling Team Leader

Spectrum Academy is hiring a Telecalling Team Leader in College Road, Nashik. Freshers can apply. Salary is up to ₹25,000/month. There are 5 open positions.

Employer’s description

Roles & Responsibilities:Handle Inbound & Outbound Telecalling Enquiries For Coursescounsel Students/Parents And Convert Leads Into Admissionslead, Guide, And Monitor Telecalling & Counselling Teamassign Daily Targets And Ensure Team Performancehandle Escalations And Complex Counselling Casesmonitor Call Quality, Follow-Ups, And Convers. Languages : Marathi, Hindi, English

Skills and qualifications

• Ideal for freshers starting their career
• 12th Pass or equivalent
• Comfortable with English, Hindi, Marathi
• Female Only
• Basic English
• Freshers can apply
• Languages: Marathi, Hindi, English

What you will do

• Handle inbound and outbound customer calls, chats or emails
• Escalate complex cases to the right team within the SLA
• Resolve queries and complaints with patience and accuracy
• Meet quality, call-handling and satisfaction targets
• Identify upsell opportunities where relevant
• Follow call scripts and update customers on ticket status

Salary

You will be paid ₹12,000 – ₹25,000 per month.

Position details

• Location: College Road, Nashik, Maharashtra
• Employment type: Full time
• Work mode: On-site
• Timings: 9:00 AM - 7:00 PM | Monday to Saturday
• Openings: 5
• Interview: 10:00 AM - 8:00 PM | Monday to Saturday

Ready to start? Upload your resume and apply to Spectrum Academy today.