Tracer

Join Spectrum Callnet Private Limited as a Tracer in Paschim Vihar, Delhi. Salary is up to ₹25,000/month.

Note from the employer

Skip / Non-Contactable Cases Ko Trace Karna Customers Ke Updated Address, Mobile Number, Office Details Nikalna Phone Calls, Field Visits Aur References Ke Through Enquiry Karna Neighbours, Relatives, Employers Se Verification (Company Policy Ke Under)Traced Information Ko Collection System / Report Me Update Karna. More Than 2 Years Experience Compulsory.

Day-to-day work

• Meet quality, call-handling and satisfaction targets
• You will follow call scripts and update customers on ticket status.
• You will resolve queries and complaints with patience and accuracy.
• Identify upsell opportunities where relevant.
• Log every interaction and its outcome in the support system
• You'll escalate complex cases to the right team within the SLA.

Candidate profile

• At least 2 years of relevant experience
• Education: 12th Pass
• Good knowledge of Verbal communication, CRM tools, Active listening and Typing speed
• Basic English
• More Than 2 Years Experience Compulsory.

Pay and perks

Compensation: ₹18,000 – ₹25,000 per month.

Job details

• Job location: Paschim Vihar, Delhi, Delhi
• Working hours: 9:30 AM - 6:30 PM | Monday to Saturday
• Work type: On-site
• Openings: 1
• Interview: 11:00 AM - 4:00 PM | Monday to Saturday
• Job type: Full time

If this job suits you, apply now — shortlisted candidates will be contacted by Spectrum Callnet Private Limited.