Field Collection Executive

Spocto Solution is looking for a Field Collection Executive to join its team in Alwartirunagar, Chennai. There are 10 open positions. The pay goes up to ₹20,000/month.

In the employer’s words

Contact Individuals Or Businesses To Recover Overdue Payments And Resolve Disputes. Negotiate Repayment Terms That Align With Organizational Policies. Maintain Records Of Collections And Prepare Reports For Management. 1 - 2 Years Experience Compulsory.

Eligibility

• 1 to 2 years of experience in a similar role
• Education: 12th Pass
• Comfortable with CRM tools, Hindi and English, Verbal communication, Complaint handling
• Male Only
• Basic English
• 1 - 2 Years Experience Compulsory.
• Someone patient and calm under pressure

Compensation

You will be paid ₹18,000 – ₹20,000 per month.

What the job involves

• Handle inbound and outbound customer calls, chats or emails
• Follow call scripts and update customers on ticket status
• Log every interaction and its outcome in the support system
• Identify upsell opportunities where relevant
• Meet quality, call-handling and satisfaction targets
• Escalate complex cases to the right team within the SLA

Position details

• Location: Alwartirunagar, Chennai, Tamil Nadu
• Shift: 9:30 AM - 6:30 PM | Monday to Saturday
• Job type: Full time
• Vacancies: 10
• Interview timings: 11:00 AM - 4:00 PM | Monday to Saturday
• Work mode: Work from office

Apply today and take the next step in your career with Spocto Solution.