Senior Telecaller

A new Senior Telecaller role is open at Sr Collection, Tollygunge, Kolkata. Great for first-time job seekers. The team is filling 8 vacancies. The pay goes up to ₹18,000/month.

Note from the employer

Contact Individuals Or Businesses To Recover Overdue Payments And Resolve Disputes. Negotiate Repayment Terms That Align With Organizational Policies. Maintain Records Of Collections And Prepare Reports For Management.

What you will do

As a Senior Telecaller, your work will include:

• You'll handle inbound and outbound customer calls, chats or emails.
• Meet quality, call-handling and satisfaction targets
• Resolve queries and complaints with patience and accuracy
• You'll follow call scripts and update customers on ticket status.
• Escalate complex cases to the right team within the SLA
• Log every interaction and its outcome in the support system

Eligibility

• Freshers are welcome to apply
• Minimum qualification: 12th Pass
• Skills: Typing speed, Verbal communication, Active listening, Complaint handling
• Female Only
• Basic English
• Freshers can apply
• Someone calm under pressure and polite

Salary

You will be paid ₹14,000 – ₹18,000 per month.

Job at a glance

• Job location: Tollygunge, Kolkata, West Bengal
• Openings: 8
• Shift: 10:00 AM - 7:00 PM | Monday to Saturday
• Interview timings: 11:00 AM - 4:00 PM | Monday to Saturday
• Employment type: Full time
• Work type: Office-based

Click Apply to send your profile to Sr Collection. It takes less than a minute.