Team Leader

Sri Hari Associates has an opening for a Team Leader based in Aminjikarai, Chennai. There are 11 open positions. You can earn up to ₹20,000/month.

Note from the employer

Lead And Motivate Teams To Achieve Operational Targets And Objectives. Manage Workflows, Assign Tasks, And Ensure Quality Standards Are Maintained. Analyze Performance Metrics And Implement Strategies To Improve Productivity. 1 - 2 Years Experience Compulsory. | Type : Sales | Languages : Tamil, English

Compensation

The salary for this role is ₹18,000 – ₹20,000 per month.

Skills and qualifications

• 1–2 years of relevant experience
• Minimum qualification: Graduate
• Skills: English, Sales, Tamil
• Basic English
• 1 - 2 Years Experience Compulsory.
• Type: Sales
• Languages: Tamil, English
• A customer-first, polite attitude

What the job involves

Your main tasks will be to:

• Follow call scripts and update customers on ticket status.
• Resolve queries and complaints with patience and accuracy
• Handle inbound and outbound customer calls, chats or emails
• Meet quality, call-handling and satisfaction targets
• You will identify upsell opportunities where relevant.
• Escalate complex cases to the right team within the SLA

Quick facts

• Job location: Aminjikarai, Chennai, Tamil Nadu
• Vacancies: 11
• Timings: 9:30 AM - 6:30 PM | Monday to Saturday
• Interview timings: 11:00 AM - 4:00 PM | Monday to Saturday
• Job type: Full time
• Work type: Office-based

Ready to start? Upload your resume and apply to Sri Hari Associates today.