Team Leader

A new Team Leader role is open at Sri Hari Associates, Aminjikarai, Chennai. The pay goes up to ₹20,000/month. There are 9 open positions.

Employer’s description

Lead And Motivate Teams To Achieve Operational Targets And Objectives. Manage Workflows, Assign Tasks, And Ensure Quality Standards Are Maintained. Analyze Performance Metrics And Implement Strategies To Improve Productivity. 1 - 2 Years Experience Compulsory. | Languages : English, Tamil

What we are looking for

• 1–2 years of relevant experience
• Minimum qualification: Graduate
• Comfortable with English, Tamil
• Basic English
• 1 - 2 Years Experience Compulsory.
• Languages: English, Tamil
• A customer-first, patient attitude

What you will do

In this role, you will:

• Log every interaction and its outcome in the support system
• Escalate complex cases to the right team within the SLA
• Follow call scripts and update customers on ticket status
• Identify upsell opportunities where relevant
• Resolve queries and complaints with patience and accuracy

Salary

Salary: ₹18,000 – ₹20,000 per month, based on skills and experience.

Position details

• Location: Aminjikarai, Chennai, Tamil Nadu
• Work type: Work from office
• Openings: 9
• Employment type: Full time
• Shift: 10:00 AM - 7:00 PM | Monday to Saturday
• Interview: 11:00 AM - 4:00 PM | Monday to Saturday

Apply today and take the next step in your career with Sri Hari Associates.