Telecaller

Srinivasa Agency is looking for a Telecaller to join its team in Akkayyapalem, Visakhapatnam. The pay goes up to ₹15,000/month. There are 4 open positions. Freshers can apply.

Employer’s description

Make Or Receive Calls To Assist Customers With Inquiries, Complaints, Or Purchases. Maintain Detailed Records Of Interactions And Escalate Unresolved Issues. Deliver Excellent Customer Service While Meeting Performance Metrics.

Day-to-day work

In this role, you will:

• Handle inbound and outbound customer calls, chats or emails
• Escalate complex cases to the right team within the SLA
• Resolve queries and complaints with patience and accuracy
• Identify upsell opportunities where relevant
• Meet quality, call-handling and satisfaction targets
• Follow call scripts and update customers on ticket status.

Pay and perks

The salary for this role is ₹10,000 – ₹15,000 per month.

Requirements

• Freshers are welcome to apply
• 12th Pass or equivalent
• Comfortable with Complaint handling, CRM tools, Typing speed, Active listening
• Female Only
• Basic English
• Freshers can apply

Job details

• Job location: Akkayyapalem, Visakhapatnam, Andhra Pradesh
• Work type: Work from office
• Job type: Full time
• Shift: 9:30 AM - 6:30 PM | Monday to Saturday
• Openings: 4
• Interview timings: 11:00 AM - 4:00 PM | Monday to Saturday

Apply today and take the next step in your career with Srinivasa Agency.