Customer Care Associate

Srividya Jnana Peetham is hiring a Customer Care Associate in Kanchipuram. Great for first-time job seekers. 2 candidates will be hired for this role. Salary is up to ₹25,000/month.

In the employer’s words

Make Or Receive Calls To Assist Customers With Inquiries, Complaints, Or Purchases. Maintain Detailed Records Of Interactions And Escalate Unresolved Issues. Deliver Excellent Customer Service While Meeting Performance Metrics. Languages : Telugu, English

Roles and responsibilities

• Identify upsell opportunities where relevant.
• Handle inbound and outbound customer calls, chats or emails
• Resolve queries and complaints with patience and accuracy
• Log every interaction and its outcome in the support system
• Meet quality, call-handling and satisfaction targets
• You'll follow call scripts and update customers on ticket status.

Salary

You will be paid ₹20,000 – ₹25,000 per month.

Eligibility

• Ideal for freshers starting their career
• Minimum qualification: 12th Pass
• Good knowledge of English and Telugu
• Good English
• Freshers can apply
• Languages: Telugu, English
• You are polite and patient

Quick facts

• Job location: Kanchipuram, Tamil Nadu
• Employment type: Full time
• Work mode: Office-based
• Vacancies: 2
• Timings: 9:30 AM - 6:30 PM |
• Interview timings: 11:00 AM - 8:00 PM | anytime

Interested? Apply now on BetterJobs with your resume — Srividya Jnana Peetham reviews applications regularly.