Floor Supervisor

Ssm Retail Private Limited is hiring a Floor Supervisor in Sector 15 - Gurgaon, Delhi. The pay goes up to ₹30,000/month. 30 candidates will be hired for this role.

Employer’s description

Lead And Motivate Teams To Achieve Operational Targets And Objectives. Manage Workflows, Assign Tasks, And Ensure Quality Standards Are Maintained. Analyze Performance Metrics And Implement Strategies To Improve Productivity. 1 - 2 Years Experience Compulsory. | Languages : Hindi, English

Key responsibilities

Here is what a typical day looks like:

• Meet quality, call-handling and satisfaction targets
• Log every interaction and its outcome in the support system
• Escalate complex cases to the right team within the SLA
• Handle inbound and outbound customer calls, chats or emails
• Follow call scripts and update customers on ticket status
• You'll resolve queries and complaints with patience and accuracy.

Salary and benefits

You will be paid ₹20,000 – ₹30,000 per month.

What we are looking for

• 1 to 2 years of experience in a similar role
• 12th Pass or equivalent
• Skills: English, Hindi
• Basic English
• 1 - 2 Years Experience Compulsory.
• Languages: Hindi, English
• A customer-first, calm under pressure attitude

Quick facts

• Work location: Sector 15 - Gurgaon, Delhi, Delhi
• Working hours: 9:00AM - 9 00 PM Monday to Saturday
• Vacancies: 30
• Interview: 10:00 AM - 4:00 PM | Monday to Saturday
• Job type: Full time
• Work mode: On-site

Interested? Apply now on BetterJobs with your resume — Ssm Retail Private Limited reviews applications regularly.