Service Manager

A new Service Manager role is open at Sssh Equipments Private Limited, Poonamallee, Chennai. Salary is up to ₹35,000/month.

In the employer’s words

Build And Maintain Strong Relationships With Customers To Ensure Satisfaction And Retention. Provide Solutions To Customers Challenges And Maximize Account Value. Monitor Account Performance And Prepare Regular Progress Reports For Stakeholders. Maintain The Service Team On A Daily Basis And Also Interact With The Oem In All Relevant Aspects. More Than 2 Years Experience Compulsory. | Languages : English, Tamil

Salary and benefits

Compensation: ₹25,000 – ₹35,000 per month.

Who can apply

• At least 2 years of relevant experience
• Graduate or equivalent
• Skills: English, Tamil
• Male Only
• Basic English
• More Than 2 Years Experience Compulsory.
• Languages: English, Tamil
• Someone calm under pressure and polite

What you will do

Here is what a typical day looks like:

• Log every interaction and its outcome in the support system
• Handle inbound and outbound customer calls, chats or emails.
• Resolve queries and complaints with patience and accuracy
• Escalate complex cases to the right team within the SLA
• Identify upsell opportunities where relevant
• Follow call scripts and update customers on ticket status

Position details

• Location: Poonamallee, Chennai, Tamil Nadu
• Vacancies: 1
• Working hours: 9:30 AM - 6:30 PM | Monday to Saturday
• Work mode: Work from office
• Interview timings: 11:00 AM - 4:00 PM | Monday to Saturday
• Job type: Full time

If this job suits you, apply now — shortlisted candidates will be contacted by Sssh Equipments Private Limited.